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At Shining Moon Skincare, we are committed to delivering your orders safely and efficiently. Please review our shipping policy below.
Order Processing
- All orders are processed within 1–3 business days after payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next business day.
- During high-demand periods, processing times may be slightly extended.
Shipping Coverage
We currently ship across India and may expand to international locations in the future.
For international shipping inquiries, please contact our customer support team.
Estimated Delivery Time
| Location | Estimated Delivery Time |
|---|---|
| Metro Cities | 3–5 Business Days |
| Tier 2 & Tier 3 Cities | 5–7 Business Days |
| Remote Areas | 7–10 Business Days |
Delivery timelines are estimates and may vary due to courier availability, weather conditions, or unforeseen circumstances.
Shipping Charges
- Free Shipping on orders above ₹999.
- Orders below ₹999 may incur a standard shipping fee, which will be displayed at checkout.
Order Tracking
Once your order is shipped, you will receive:
- Order Confirmation Email
- Shipping Confirmation Email
- Tracking Number and Tracking Link
You can track your shipment using the tracking information provided.
Delayed Deliveries
While we strive to deliver orders on time, delays may occasionally occur due to:
- Weather conditions
- Public holidays
- Natural disasters
- Courier service disruptions
- Incorrect shipping details provided by the customer
We appreciate your patience and understanding in such situations.
Incorrect Shipping Address
Please ensure your shipping information is accurate before placing an order.
Shining Moon Skincare is not responsible for delays or non-delivery caused by incorrect or incomplete address details.
Lost or Damaged Packages
If your package arrives damaged or appears lost during transit:
- Contact us within 48 hours of delivery.
- Provide your Order Number and relevant photographs (if applicable).
- Our team will investigate the issue and provide a suitable resolution.
Failed Delivery Attempts
If delivery cannot be completed due to:
- Customer unavailability
- Incorrect address
- Refusal to accept the package
Additional shipping charges may apply for re-delivery.
Contact Us
For shipping-related questions, please contact us:
Shining Moon Skincare
🌐 Website: www.shiningmoonluxe.com
📧 Email: support@shiningmoonluxe.com